Refund policy

Thank you so much for shopping with KJ K Essentials Boutique! Every tee and sweatshirt is printed just for you after you order. That's how we offer so many fun mom, country, western, and seasonal designs without wasting extra inventory. Because each piece is made to order, our policy works a little differently from a big-box store. Please read it before you buy so there are no surprises.

Made to order, so please choose carefully

We do not accept returns or exchanges for:

Ordering the wrong size (please check the size chart on each product page before ordering. Most of our Comfort Colors styles are a relaxed, unisex fit.)
Color or style choice
Change of mind, or an item that wasn't needed after all

If you're between sizes or unsure, email us before you order and we'll gladly help you pick.

If something's wrong, we'll make it right

We'll send a free replacement or a full refund for the affected item (your choice) if your order arrives:

Misprinted (for example, a blurry, faded, or missing print, or the wrong design)
Defective (a flaw in the garment itself)
Damaged during shipping
Wrong (a different item, size, or color than what you ordered)

How to report it: Email us at kjkessentials@gmail.com within 25 days of delivery with:

Your order number
Clear photos of the item laid flat, showing the design and the problem in one shot (plus the size tag if you got the wrong size or item, and the package if it arrived damaged)

You don't need to send the item back. Once we confirm the issue, we'll take care of your replacement or refund.

Please note that a few things are normal and aren't considered defects:

Small differences in print placement (up to about ½ inch) and garment measurements (up to about 1 inch from the size chart)
Slight color differences between your screen and the real thing. Comfort Colors garments are garment-dyed, so shades can vary a little from piece to piece.
A faint smell or light residue from the printing process on a brand-new shirt. This usually disappears after the first wash. (Wash cold, inside out, and tumble dry low.)

Lost packages

If your tracking hasn't moved or your package hasn't shown up, please:

Double-check the shipping address on your order confirmation.
Check with your local post office, since packages are sometimes held there for pickup.
Email us at kjkessentials@gmail.com with your order number.

If your order hasn't arrived within 30 days of when you placed it, contact us no later than 35 days after your order date. We'll open an investigation with our production partner and, if the package is confirmed lost, send a free replacement or refund. Unfortunately, we can't help with reports made after that window.

Marked "Delivered" but not received? Please check around your home, with neighbors and household members, and with your post office, and give it a day or two, because carriers sometimes scan packages early. Then email us and we'll file a claim. Once a carrier marks a package delivered, we can't guarantee a replacement, but we'll always do our best to help.

Incorrect or incomplete addresses

Please make sure your shipping address is complete and correct at checkout. We ship to the address you give us and can't be responsible for orders sent to an incorrect or incomplete address. If a package is returned to us because of an address problem, we'll contact you. We can reship it once you pay the cost of reproduction and reshipping, or offer a partial refund where possible.

Cancellations and changes

Because production starts quickly, you can cancel or change your order (size, color, or address) within 12 hours of placing it. Email us at kjkessentials@gmail.com right away. After that, your order has usually gone into production, and we may not be able to cancel or change it. If we can't cancel, the normal policy above applies.

Refunds

Approved refunds go back to your original payment method. Once we issue a refund, it may take a few business days for your bank or card company to post it.

Please email us before opening a dispute with your bank or card company. In almost every case we can fix the problem faster ourselves, and an open dispute can delay a replacement or refund.